Monitor, report and alert on your customer's network capacity so that they are able to provide higher than acceptable call quality.
packetTrap RMM now provides in-depth and detailed monitoring of "Voice over IP" quality metrics such as, MOS, Jitter, packet-loss, delay, network utilization. In addition, there are reports and alerts on all VoIP related voice metrics. Due to continually evolving technology, there is the challenge of effectively monitoring VoIP systems and ensuring there is adequate visibility into how the IT infrastructure and VoIP systems are working together.
packetTrap RMM will help you create the most efficient VoIP monitoring environment, enhance user satisfaction and meet SLAs. Voice and data convergence poses enormous challenges to network administrators. By introducing voice traffic onto the data network, it can degrade performance for both types of traffic.
PacketTrap's VoIP Monitoring and Analysis software addresses this problem with the capability to monitor, alert, and report on the network's capacity to provide acceptable call quality. packetTrap VoIP collects valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). It leverages the functionality of packetTrap RMM and seamlessly integrates with its network management capabilities, giving you a combined voice and data networks visibility, actionable intelligence and control over VoIP.
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