Mobile Device Support

PacketTrap MSP supports delivery of reports and monitoring data to numerous mobile devices. Now your network administrators can keep an eye on the network even when thy are offsite or in company meetings.

Load and Go Deploy

PacketTrap MSP installs and more importantly configures in 15 minutes through a simple 3 step process. After installation, PacketTrap MSP performs a fast and comprehensive scan of the entire network to discover all devices. Leveraging various discovery techniques, PacketTrap MSP provides a complete set of attributes for each device that has been discovered. Each device is then assigned to a Smart Policy with recommended monitors to complete the deployment process.

• Since devices and applications come in all shapes and sizes there are times when you may need to remotely change the settings for each device or application in order to make it compatible with the laptop or desktop that you are using to connect to it. The Remote Control Settings feature allows you make changes to the screen size and clarity of the remote device or application so that you can effectively and efficiently work remotely.

Role-Based Access

PacketTrap MSP gives you control over what users can and cannot do on the system. User accounts are configured for which type of information is displayed in the PacketTrap MSP Studio for an individual user or group of people. In addition user accounts have email address for integration to alert notifications and scheduled reports. This layer of security ensures that the right people have access to the right information.

• Current Logged-on User
  You are now able to retrieve the details of a current logged-on user, for any windows based machine.  This is important when you have multiple sites in your network and you manage more devices.  Once the device is identified, you can use expert assist for behind the screen remote control access.

Web Browser Interface

Use PacketTrap MSP's web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems. In addition, see your PacketTrap MSP system settings to ensure you are collecting the right information at the right time.

PacketTrap MSP now offers a new remote control option called Web Proxy. This allows the MSP to connect to the web interface of any device at a customer’s site. The web proxy creates a secure tunnel to the target device without using VPN, which essentially provides you with one-click access to managing the resources in a site's network thus streamlining operations and reducing technician time.

Custom SNMP Configuration

Manually or automatically discover and enter custom monitors for any SNMP enabled device. Custom SNMP allows you to define any SNMP OID to monitor any SNMP device regardless of the manufacturer or type of device, enabling PacketTrap MSP to provide 100% SNMP coverage on any network. Custom alerts can easily be created to provide instant notification of the status of any SNMP monitor.

SNMP Enablement

SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap MSP. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over.

Multi-User

SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap MSP. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over.

Monitoring Dashboards

PacketTrap MSP provides unparalleled visibility into network performance, fault management, and device availability across any size of network. The iGoogle like Dashboard is a "network management dashboard" with a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it's easy to customize each dashboard by simply adding and removing gadgets. PacketTrap MSP's full screen mode feature maximizes screen real estate and rotates multiple dashboards. Now managers and operations staff can continuously monitor key assets of the company to ensure that your network is always running at peak performance.

Real Time Performance Monitoring

Monitors performance counters for routers, hubs, switches, servers, and applications in real-time.

• Sort traffic by interface
• New time scope filters for traffic data

Traffic Analysis and Flow

What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes? PacketTrap MSP in the best monitoring platform to provide this level of granularity.

Application Monitoring

PacketTrap MSP Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Application failures are usually the most common problems that occur in IT infrastructure. These powerful monitors help IT Admins and network engineers prevent application failures and identify degradations early.

Cloud Monitoring

PacketTrap MSP enables you to securely manage and monitor both your local infrastructure and your remote cloud computing environments within a single dashboard. Regardless of whether you are managing a collection of resources in your data center, corporate office, remote location, or in a partner's cloud, PacketTrap MSP provides the comprehensive capability required to scale with your needs.

Go Live Monitoring

Go Live provides real-time monitoring and data collection of a device(s) during the troubleshooting process. This granular view of device information helps you identify performance issues in seconds, not minutes and reduce mean time to repair. Each SNMP or WMI monitor can be modified for each device, giving you full control to collect the data that needed to a solve your problem.

Real Time Performance Monitoring

Monitors performance counters for routers, hubs, switches, servers, and applications in real-time.

Wireless Monitoring

Wireless Monitor Module gives PacketTrap MSP the ability to monitor wireless networks. As wireless become a more integrated in today's network, it is important that IT managers maintain visibility into wireless access points, clients and sessions. PacketTrap MSP Wireless Monitoring centralizes the management of distributed wireless networks with configuration in Smart Policies and monitoring in Dashboards. Understand how well your wireless network is performing and detect rogue users.

Website Surfing Analysis

Does your customer's management team know the websites their employees are surfing? How productive are their employees? PacketTrap MSP is the best platform on the market to tell you.

Log File Management

PacketTrap MSP has log monitoring and management capabilities, with the ability to collect, analyze, alert, report, and archive Event Log from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices, and Application logs from IIS web server, IIS FTP server, and MS SQL server. It helps system administrators to troubleshoot, performance problems on hosts, select applications, and the network.

SNMP Trap Manager

Devices can be configured to proactively send out trap messages via SNMP when there is an issue. This ensures that alerts can be triggered more quickly in PacketTrap MSP, avoiding problems before they impact the network. SNMP Trap Manager uses an extensive Management Information Database (MIB) library to reference Object Identifier (OID) description to make traps easy to recognize and understand quickly. Proactive alert notifications can be sent based on OID, source and other key trap information to make sure you know about problems before they become an issue.

VoIP Support and Monitoring

Voice and data convergence poses enormous challenges to network administrators. By introducing voice traffic onto the data network, it can degrade performance for both types of traffic. PacketTrap MSP VoIP Monitoring and Analysis addresses this problem with the capability to monitor, alert, and report on the network's capacity to provide acceptable call quality. PacketTrap MSP VoIP collects valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). It leverages the functionality of PacketTrap MSP and seamlessly integrates with its network management capabilities, giving you a combined voice and data networks visibility, actionable intelligence and control over VoIP

Virtualization Support (Monitoring)

PacketTrap MSP's Virtualization makes it easy to monitor your virtual environment to ensure it is running smoothly. It automatically discovers your host ESX servers and associated guest virtual machines and provides insight into key statistics like status, CPU, memory, disk usage, and interface traffic. As resource allocation changes, PacketTrap MSP updates to provide you with the most real-time information about your virtualized environment.

Remote Office Support (Monitoring)

Designed for organizations with multi-site networks, PacketTrap MSP Remote Agent provides secure connectivity between IT headquarters and any number of remote sites. The remote agent ensures that all key network performance data is collected and sent to PacketTrap MSP, providing visibility into the entire IT infrastructure. Taking commands from PacketTrap MSP, the remote agent can also enforce policies and execute actions.

Traffic Analysis and Flow

What specific traffic is clogging your customer's network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes? PacketTrap MSP in the best monitoring platform to provide this level of granularity.

Network Mapping

Leveraging several discovery techniques, PacketTrap MSP automatically discovers your LAN or WAN and produces easy-to-view network topologies. These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.

Reporting

PacketTrap MSP Reports enables you to generate reports for all collected network data. Any report can instantly be printed, emailed, and saved. You can drill down into specific time periods or events or change chart type with a single click - a feature that is particularly useful when troubleshooting issues. Leveraging the report scheduler, email reports on a daily, weekly or monthly basis to colleagues and executive management.

Intelligent Performance Baselining

PacketTrap MSP Performance Baseline automatically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network. The established baseline accurately reflects your organization's use of the IT infrastructure by taking into account patterns and variations in usage - for example, increased processor utilization on Monday mornings at 9:00am. Performance Baseline continuously logs subsequent activity of a device and compares it to baseline. Once irregular behavior is detected, PacketTrap MSP produces a qualified alert that contains details to be used as a starting point to help guide the troubleshooting and remediation process.

Advanced Alerting

PacketTrap MSP will automatically recognize an SMS email in the user management notification settings and will truncate the detailed alert message into a simple text with the critical device and alert triggered. This improvement gives the MSP the information at the right time on the right device.

Support Ticketing

Feature-rich ticketing system allows you to create and assign tickets for each of your users.

Global Policies

Configuration of monitoring, reporting, and remediation is a breeze with global policy management. Make changes in your configuration and deploy the new configurations to one group of computers, one customer, or every device monitored by PacketTrap MSP.

Database Improvements:

• With our latest database upgrade, PacketTrap's database can process larger loads of data for more devices.
• Increased retention time. You can now keep the data for much longer. Previously, data was retained for 1 year. Upgrading to the new database allows you to store data for up to 36 months.
• Retain and archive the full details of your data. Currently, the data is rolled-up into specific data points, which are easily viewed on a chart or graph. With the new database, you can view those data points to the lowest monitoring resolution for the last hour using the Open Web API feature.

Integrated AntiVirus

PacketTrap provides a fully integrated antivirus suite for complete protection and remediation for viruses, trojans, malware, and web-based threats.

Patch Management

Robust patch management across your servers, workstations, and remote PCs that maintains them secure and up-to-date.

Router Config Backup

PacketTrap MSP has the ability to automatically backup configurations files for your routers and switches. Configuration backups can be scheduled to run as needed and are stored in the PacketTrap MSP database. Config files can be viewed and compared all in the same interface. In addition you can be immediately alerted when any configuration has been changed. You can customize the backup settings to meet your particular needs in PacketTrap MSP Policies.

Smart Policies

Leveraging PacketTrap MSP's device profiling intelligence, it recommends monitors and data gathering intervals for all devices discovered in your network. Smart Policies encompass devices, monitors, alerts and scheduled task, so any configuration changes occur from one central location. This intuitive design saves you time and dramatically improves ease of use.

Diagnostic Tools

Integration of PacketTrap's acclaimed pt360 Tool Suite, the number one network diagnostic tool on the market. Consolidates dozens of network management and configuration management tools into a single integrated interface.

Custom Scripting

PacketTrap custom scripting allows administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely. Strongly types parameters, 32/64 bit run states, and customized parameter strings ensure scripts are implemented quickly and reliably. Specific interpreters can be specified to support any custom scripting language or console application.

ExpertAssist Remote Remediation Tools

PacketTrap MSP now includes ExpertAssist, an advanced behind-the-screen remote troubleshooting tool for Windows desktops and servers. Deployed within the PacketTrap MSP framework and launched with a single click from the device in the MSP Studio, ExpertAssist can manage devices remotely, in real time, while users continue to work without interruption. ExpertAssist provides more than 45 distinct capabilities to control, manage and gather information from remote computers.

Custom Reporting and Dashboard Gadgets

Configure the PacketTrap MSP dashboard to report and display content for any SNMP-based monitoring data. By integrating with our custom-SNMP monitoring solution, users can display data, trend graphs and charts, and time-elapsed snapshots of network, device, and computer performance and availability.

Tigerpaw PSA System

The seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a full-featured application set for MSPs. Email alerts generated through PacketTrap MSP are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator. PacketTrap MSP uses latest Tigerpaw SDK

Autotask Service Management Tools

Autotask Corporation provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. The company's product line includes the Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-Commerce tools. All products work together seamlessly, and are available on demand to help IT solution providers to sell, implement, manage and bill their technology products & services. PacketTrap MSP accomodates new product group structure

ConnectWise PSA Integration

PacketTrap MSP provides seamless integration with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools.

Open API and SDK

Export PacketTrap MSP monitoring and performance data to your other information systems easily and seamlessly. The open interface allows users to poll PacketTrap MSP with industry standard Service Oriented Architecture (SOA) and return data in XML, HTML, or JSON format, allowing full integration of PacketTrap MSP with your existing IT infrastructure and applications.

Cross Platform Support

The PacketTrap MSP agent provides non intrusive, light-weight monitoring for Windows, Mac, and Linux machines. It is responsible for communication back to the PacketTrap MSP server, and executing tasks and delivering services.