Empower and manage your IT team. Getting your technicians to adopt a professional service management software system is probably not high on your list of fun things to do. We understand that technicians don't like data entry (who does?), but at packetTrap PSA we pay close attention to making our solution easy for your techs, because if your techs don't use the system, you won't achieve the results you desire.
Our strategy is working... our customers consistently tell us that their techs really like packetTrap PSA!
Timesheet & Labor Reports
As a business owner or manager you know that a key to running efficiently (and profitably) is to make sure you are fully utilizing your employees. If you're like most service companies, that means making sure your technicians are spending as much time as possible on billable activities. packetTrap PSA's timesheet and labor reports give you quick access to this critical information. Hold your techs accountable for their time and you're well on your way to getting more efficient.
Integrated Google Maps
Getting your techs to the right place at the right time is a lot easier with packetTrap PSA's built-in Google Maps integration. A map to the customer location can be printed right alongside the Service Request your tech takes to the job. Updated service requests are available on the go with our web based scheduling software. Or, better yet, your techs can use packetTrap PSA Mobile and get maps right on their iPhone or BlackBerry. You'll save more paper that way and your tech can use their phone to email a completed Billing Summary to the customer while on-site and bring a signed copy back to the office at the end of the day, shortening your billing cycle and saving printing costs at the same time.
With packetTrap PSA Mobile, your technicians can quickly view and interact with their assignments. Customer and job information is easily accessible to help your techs get the job done right on the first visit. And capturing billable activities while still on site is a key to increasing your revenues.
Email / Text Alerts
How much time does your company waste on the phone with your techs simply trying pass along information about status or where the next job is? Imagine your techs automatically receiving email & text-message alerts from your service management system without you having to lift a finger. Just another way that packetTrap PSA will save your company time and money every day.
Permissions & Access Control
Part of the difficultly in managing people is trust. Unfortunately, even when you think you can trust someone, you might need a little more protection, especially when it comes to your sensitive business data. That's why packetTrap PSA has robust user permissions and access control to allow you to specify what information your employees can see and modify. Built-in roles (e.g. Lead Tech, Tech, Subcontractor) allow you to assign different levels of access for your team. And for those techs who aren't computer literate or simply refuse to use a computer, we offer "no-login" user accounts so you can still assign and schedule them, but they won't be able to login and you won't have to pay for a full license for them.