Still using spreadsheets and sticky notes to keep track of your service calls? If you want to take your business to the next level, you need to get organized. packetTrap PSA gives you all the tools you need to track service requests, assignments, status, schedules, billable activities, contracts, and more.
Tracking Service Calls
packetTrap PSA automatically keeps track of the activities and changes to each Service Call. Who made the change and when did it happen. A complete chronological history for each and every job... that's peace of mind you can't afford to do without. That's superior customer service call software with packetTrap PSA.
Audit Trail For Every Job
Getting your techs to the right place at the right time is a lot easier with packetTrap PSA's built-in Google Maps integration. A map to the customer location can be printed right alongside the Service Request your tech takes to the job. Updated service requests are available on the go with our web based scheduling software. Or, better yet, your techs can use packetTrap PSA Mobile and get maps right on their iPhone or BlackBerry. You'll save more paper that way and your tech can use their phone to email a completed Billing Summary to the customer while on-site and bring a signed copy back to the office at the end of the day, shortening your billing cycle and saving printing costs at the same time.
Flexible Assignment & Scheduling
A core component of our service call software is assigning & scheduling. packetTrap PSA has a robust system that supports complex jobs with multiple appointments and techs, as well as the simple jobs with only one appointment and one tech. It's also flexible enough to support service companies that simply assign jobs to their techs to be completed on a FIFO (first in first out) basis, without scheduling. With packetTrap PSA, the choice is yours, we can handle it.
Track Time, Materials, and Expenses
You're in business to make money, right? Thought so. Accurately tracking the billable time, materials and expenses for each service call is critical to making sure that you can bill your customers and get paid faster. packetTrap PSA's service call software is easily accessible from any web browser and even from smartphones and PDA's.
Send Customer Email Notifications
Keeping in touch with your customers is critical to delivering top-notch service. With packetTrap PSA's ability to send email notifications to your customers, you'll be able to reduce phone calls and keep your customers happy. You control when notifications are sent and which of your employees can send them.