PSA Integration for MSPs

psa solution for msps

packetTrap RMM integrates with several professional service automation (PSA) applications, including our own packetTrap PSA (seen above) which allow you to provide time-tracking, billing, ticketing and reporting tools for your Managed Services business.

packetTrap PSA

packettrap psaPacketTrap PSA is easy to use, far easier than competitive products, yet still gives MSPs the functionality they need to run their businesses. And, unlike competitors, you don’t need to hire someone just to manage the software. Learn More

Tigerpaw PSA System

describe the imageThe seamless connectivity between Tigerpaw packetTrap RMM creates a full-featured application set for MSPs. Email alerts generated through packetTrap RMM are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator. Learn More

Autotask Service Management Tools

autotaskAutotask Corporation provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. packetTrap RMM accomodates new product group structure. Learn More

ConnectWise PSA Integration

connectwise psapacketTrap RMM provides seamless integration with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools. Learn More

Open API and SDK

Export packetTrap RMM monitoring and performance data to your other information systems easily and seamlessly. The open interface allows users to poll packetTrap RMM with industry standard Service Oriented Architecture (SOA) and return data in XML, HTML, or JSON format, allowing full integration of packetTrap RMM with your existing IT infrastructure and applications.

Mobile Device Support

packetTrap RMM supports delivery of reports and monitoring data to numerous mobile devices. Now your network administrators can keep an eye on the network even when they are offsite or in company meetings.

packetTrap RMM automatically notifies you via email or SMS when network performance degrades, allowing you to fix problems before any impact on user and customer experience. Through a simple wizard, you can configure alerts for multiple conditions that meet the needs of your network.