Some readers tell the managed services market is loaded with shelfware (i.e., unused managed services licenses that cost individual MSPs thousands of dollars). Other readers tell me MSP shelfware isn’t a problem. But now comes word that PacketTrap Networks will soon adjust its software licensing model to mitigate MSP shelfware risks. Here are the details....Read More
PacketTrap Networks is the latest managed services software specialist to develop a SaaS (software as a service) strategy targeting Europe. Specifically, a European distributor will start hosting PacketTrap’s platform soon, according to Mike Byrne, director of product management at PacketTrap....Read More
Quest Software, Inc. today announced that PacketTrap MSP, its managed services platform used by MSPs and IT service providers, was named “Best of Show” at the ASCII Success Summit DC 2010. This prestigious award is presented to the technology company that demonstrated the best overall showing at this esteemed IT channel event....Read More
The ASCII Group, Inc. the World largest IT Solution Provider community announces today that PacketTrap wins the award for The ASCII Success Summit DC 2010 ‘Best of Show.’...Read More
PacketTrap, the managed services platform acquired by Quest Software in 2009, is preparing some global moves including a push into Australia. The PacketTrap effort will also include closer integration with Quest's product portfolio. Here are some preliminary details. First, a little background. Generally speaking, PacketTrap positions itself as a network-centric MSP platform rather than a PC- or server-centric solution. The company sounds like it has a strong following in North America....Read More
Every now and again you come across a company offering certain services and say, “why didn’t I think of that”? Fortunately, that isn’t the case here. What I am writing about here are two firms that you should be looking at to take your small to mid-size MSP business to new levels....Read More
As you may recall, Quest Software in December 2009 purchased PacketTrap — a remote management and monitoring platform. Fast forward to the present, and Quest seems to be making significant, continued investments in PacketTrap. Here’s the update....Read More
Servers are almost always deployed, at least initially, with specific objectives in mind. Regardless of whether the server is deployed in a small business or large enterprise, frequently the server's role changes over time. Due to growth, budget cuts, rack limitations, or other factors, servers deployed for one purpose must often begin fulfilling additional services and responsibilities. That's why it's important to periodically audit systems....Read More
One area where most IT organizations are glaringly inefficient is in the relationship between network managers and the help desk. Time and again, network managers resolve the same problems and issues only because somebody on the help desk is oblivious to the larger problem. ScriptLogic is trying to solve that general failure in communications with the release of Perspective, a network management tool based on technology that from PacketTrap Networks, which was acquired by the Quest Software, the parent company of ScriptLogic....Read More
BETHESDA, Md. --(Business Wire)-- The ASCII Group, Inc. (ASCII), the nation's oldest and most established community of independent managed service providers, system integrators and solution providers welcomes a new addition to their growing Solution Alliance network - Quest Software (News - Alert), Inc. (NASDAQ:QSFT). This alliance will provide additional benefits and education for the ASCII membership in targeting the growing network monitoring and management market.
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