NEW! Easily Visualize Your Network with Network Mapping
Leveraging several discovery techniques, PacketTrap MSP automatically discovers your LAN or WAN and produces easy-to-view network topologies. These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.
PacketTrap MSP’s network mapping produces a multi-level, comprehensive, easy-to-view network map for your entire network. Drill into devices and links for granular statics on performance and other key metrics.
- Auto-creation of topology maps
- Automatic changes to maps as devices are added
- Ability to drag and drop devices to create customized views
NEW! Advanced Troubleshooting and Resolution with ExpertAssist
PacketTrap MSP now includes ExpertAssist, an advanced behind-the-screen remote troubleshooting tool for Windows desktops and servers. Deployed within the PacketTrap MSP framework and launched with a single click from the device in the MSP Studio, ExpertAssist can manage devices remotely, in real time, while users continue to work without interruption. ExpertAssist provides more than 45 distinct capabilities to control, manage and gather information from remote computers. These capabilities include file transfer, stopping and starting services, command prompt, registry editing and local disk manipulation. Engineers also have access to real-time performance information.
ExpertAssist features dramatically improve an MSP's ability to provide quality service and lower their cost of delivery.
- Remote control
- Resolve issues ‘behind the screen’
- Custom Scripting
- In-depth troubleshooting support
- Help Desk/User Chat
- Point to point file transfer
- Registry configuration management
- Over 40 different features to support registry, file system, and performance indicators
NEW! Integration with Autotask®
Autotask Corporation provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. PacketTrap MSP now supports automated syncronization of tickets and alert information to Autotask. Any or all alerts from within PacketTrap MSP will automatically create tickets in AutoTask for central access by all technicians. Round trip ticket closer resets the alert in PacketTrap MSP to complete the entire process. The combination of Autotask and PacketTrap MSP dramatically reduces complexity and increases productivity for IT services providers.
NEW! Proactive Device Monitoring with SNMP Trap Manager
No longer will alerts be dependent on the intervals used in SNMP polling of network devices. In the past, this meant that an issue occuring on a device would only be detected within 5, 10 or even 15 minutes when your monitoring platform sent a request to the device for its status. Now, with the SNMP Trap Manager, devices can be configured to proactively send out trap messages via SNMP when there is an issue. This ensures that alerts can be triggered more quickly in PacketTrap MSP, avoiding problems before they impact the network.
SNMP Trap Manager uses an extensive Management Information Database (MIB) library to reference Object Identifier (OID) description to make traps easy to recognize and understand quickly. Proactive alert notifications can be sent based on OID, source and other key trap information to make sure you know about problems before they become an issue.
- Complete analysis of traps for SNMP v1, v2, and v3
- Real-time alerts for proactive management
- Centralized logging for easy access to any SNMP trap
- Extensive Out of the box MIB library for OID translation
Summary
With PacketTrap MSP 5.2 technicians have an advanced tool for remotely troubleshooting and resolving issues on Windows desktops and servers utilizing ExpertAssist. PacketTrap MSP 5.2 also proactively monitors network devices by managing SNMP Traps and uses an extensive MIB library to identify the message, giving it a name that is easy to understand. Alerts can be set based on SNMP Traps and help identify problems before they become issues. With the network mapping functionality, network topology maps are automatically created and updated, providing a clear picture of the network and granular information on performance and other metrics. With the new features available in version 5.2, PacketTrap MSP helps you proactively manage networks and respond to any issues faster and more efficiently.