The Packet Scoop

While attending a recent industry partner summit I had the opportunity to speak with a small IT service provider who was making the rounds from one RMM vendor’s booth to the next. He had all of the other products marketing collateral under one arm and was in the process of peppering a co-worker of mine on PacketTrap MSP.

In recent years there’s been a push for MSPs to look to outsourced Help-desk and NOC services as means of maintaining scalable growth and better supporting their small business clients. The need for MSPs to offer live, end-user and network based support has become essential.

When you read the industry blogs and forums these days you'll no doubt come away feeling that making the transition to the managed services model is extremely difficult. However, we have created a simple, painless process that takes all of those factors into consideration.

When managed technology services were first introduced in the technology channel, pricing was typically set up based on previous services experience or by what the market could and would bear. The growth of competitors and awareness is forcing many companies to rethink their strategy around pricing.

Are you heading to East Brunswick, NJ next week for SMB Nation Spring on April 30 to May 1? If you are, you need to find me to get free stuff!! My friends at PacketTrap will be arming me with a bunch of swag to give away, but you need to find me during the conference.

PT MSP 5.2 is one of the most feature rich versions of our platform to date with deep integration with Autotask as well as Network Mapping & SNMP Trap Manager. With 5.2, PT MSP is now at the forefront in desktop & server management.

The reason for this gap is simple. A product performs or allows the prospect to perform a task that may or may not generate revenue like a server, firewall, copier, or even a stapler. A Managed Service solution is a service that offers the prospect of 'Peace of Mind,' 'Cost savings,' and 'ROI.'

An easy way to differentiate yourself from the managed services crowd is to embrace the managed services solution based sales process. As MSP’s, you’re not selling a product, you’re selling a solution.

In today’s ever evolving SMB space, small businesses are rapidly becoming more and more reliant on technology as a means of delivering their core business services.

We're extremely excited about our most current release (PT MSP 5.2).  In this release MSP's will now have over 40 desktop management functions that will dramatically improve their ability to provide quality desktop support service and lower their cost of delivery.