Knowledge Base > PacketTrap IT (Perspective) > Troubleshooting blank results returned by Network Discovery
 
PacketTrap MSP
PacketTrap IT (Perspective)
pt360 Tool Suite
 

Troubleshooting blank results returned by Network Discovery

Applies to: PacketTrap Perspective

Network Discovery requires SNMP credentials, port 161 and the ability of the target machine to accept SNMP packets from the computer running pt360.

It is not necessary to disable the firewall on the target machine entirely. Instead, make an exception / rule to allow SNMP traffic from the computer running pt360 to the target machine. Please also make such an exception for any other security / firewall software or hardware that may be implicated.