In Managed Services, a ‘Needs Recognition Analysis’ or ‘business & technical assessment’ will ensure your managed services solution meets all of the needs & budgetary concerns of your managed services prospects. For new managed services prospects where you don’t have the luxury of having the historical service metrics/history as well as for break-fix clients where you have the historical service history but might be lacking in business needs, this step will allow you to uncover the information needed to customize your managed services solution.
Some of the area’s you may want to focus on here are when conducting a Managed Services ‘Needs Recognition Analysis’ are as follows:
· Critical business services/functions
· Critical Dependencies – who relies on ‘what’ and how are they impacted when ‘it’s’ not available?
· Technical Deficiencies
· Health & condition of existing hardware
· Security issues
· Backup issues
· Access issues
· Work-flow issues
By uncovering this information it will allow you to customize your managed services solution to each prospect and will allow your managed services sales team to then map the solution details directly to your prospects business & technical needs.
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