There was a time not too long ago when I was once told that desktops 'didn't really matter and all an MSP really needed was the ability to manage their clients servers'. Well.... times have surely changed and desktop management is now more important than ever for IT cost reduction and network stability. Without a strong approach to desktop management your clients networks are exposed to an increase in viruses & malware and network downtime.
A well structured desktop management program also allows an MSP to proactively flush out additional reactive project work and increases sales opportunities that wouldn't be available to them otherwise. Even in a basic, monitoring only service offering a well positioned desktop management plan is required. Regardless of the SLA, having the ability to drill down to the desktop and deliver desktop management will always allow the MSP to create more stickiness between them and their clients.
In most managed service offerings today, desktop management typically refers to management tasks like;
- installation & maintenance of hardware and software
- Anti Virus management
- Anti Spam Filtering
- Administering user permissions and configuration management
- Patch Management etc ....
Remember, with today's SMB's ever increasing dependence on IT in order to deliver their core business services, desktop management is becoming more and more important each year. Also, having a strong desktop management solution will help with keeping your company ahead of the competition!
Current rating: 0 (0 ratings)