Traditionally, most of the SMB IT spend in managed IT services has been at the server & network management level with a whopping $3.5B in 2009 alone. However... that's closely followed by a staggering... $2.7 Billion that was spent on managed desktop services!
Traditionally, most of the SMB IT spend in managed IT services has been at the server & network management level with a whopping $3.5B in 2009 alone. However... that's closely followed by a staggering... $2.7 Billion that was spent on managed desktop services!
Long gone are the days when you could get away with managing just the SMB's servers. Desktops have become just as vital as servers in a business' ability to deliver on its core business services. Without desktops, or when desktops are running poorly, staffs ability to perform the core, critical business services such as:
- Loan & Mortgage processing
- Email order processing
- Accessing Electronic Dental Records
- Billable time tracking & Legal Case MGMT
- Conducting lead generation
- Patient / Health-care Scheduling
- Shipment Tracking
- Submitting insurance claims
become hindered and corporate productivity suffers. Incidental & incremental downtime make up the vast majority of a SMBs overall downtime and lost staff productivity. Catastrophic downtime isn't as common as it once was and most SMB's don't experience prolonged periods of zero connectivity.
Managed Service providers often tell me their clients 'don't want them to monitor' the desktops and push back when I suggest they put their clients entire networks (including desktops) on the dashboard and hence under management. The 'client push-back' syndrome on desktops typically occurs when an MSP is positioning his/her services as $XYZ per server & $XYZ per desktop. (When you consider the average cost per device for monitoring is far less than $2 per device with PacketTrap MSP... it's a pretty easy decision)
The SMB quickly does the math and immediately makes a hasty decision based on that math. We can't blame them; to them, everything comes down to making every dollar count.
However ...... if we want a little piece of that $2.7 Billion.... coming up with a compelling argument and being able to articulate that to the business owner becomes a pretty big goal moving forward!
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