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The reason for this gap is simple. A product performs or allows the prospect to perform a task that may or may not generate revenue like a server, firewall, copier, or even a stapler. A Managed Service solution is a service that offers the prospect of 'Peace of Mind,' 'Cost savings,' and 'ROI.'

In today’s ever evolving SMB space, small businesses are rapidly becoming more and more reliant on technology as a means of delivering their core business services.

How many of you would walk onto a clients site and start working on a large $30K project without first consulting with the client? 

When the industry refers to a Fully Managed or Fixed-Fee Managed Service solution they’re typically referring to an ‘all-in’ or ‘all-inclusive’ type of service offering.  This typically means that all of the on-site, remote & end-user support labor is included and the client isn’t being charged for additional labor. With that in mind, there are normally three types of support labor associated with this type of service offering;