Quest Software Acquires BlueFolder to Offer MSPs an End-to-End Technology Platform to Improve Business Operations and Profitability
Posted on Thu, Feb 16, 2012 @ 02:55 PM
Integrating Professional Services Automation Functionality with PacketTrap® MSP RMM System Delivers Full Business Management Functionality through a Single Platform
ALISO VIEJO, Calif., February 16, 2012 – Quest Software (Nasdaq: QSFT) today announced that it has acquired BlueFolder, Inc., a leading provider of field and professional service management solutions. With this acquisition, Quest will offer the first end-to-end managed service provider (MSP) business management solution that will provide robust, remote monitoring and management (RMM) functionality paired with a professional services automation (PSA) system. The acquisition represents an expansion of the functionality and value of PacketTrap® MSP, arming MSPs with a solution that can improve business operations and profitability.
PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs and IT solutions providers to use across customer environments. By integrating BlueFolder® PSA functionality, the combined MSP business management solution will be the first of its kind to integrate core functionalities of the two types of technology platforms MSPs need to deliver valuable services and differentiated support to customers.
“By integrating PacketTrap MSP with BlueFolder’s solution, we will deliver managed service providers a seamless and complete platform that they can leverage to enhance their service level offerings while improving customer satisfaction,” said Mike Byrne, director of MSP Network Management Division, Quest Software. “This combination of technology is exactly what MSPs need to improve efficiency and profitability to grow their businesses. We now have an opportunity to deepen our relationships with MSPs and IT solution providers by becoming a strategic technology partner.”
Quest will reveal its new product offerings in the first quarter of 2012 with an updated version of PacketTrap MSP, making stand-alone RMM or PSA products as well as the integrated business management solution available to MSPs. For more information, visit www.packettrap.com.
“For years we’ve invested in the BlueFolder service management software and delivery model to meet MSP needs for business management tools,” said Marc Fey, president and chief executive officer, BlueFolder. “These tools combined with market-leading remote monitoring and management functionality from PacketTrap MSP represent the first truly integrated business management platform.”
The acquisition closed on February 15, 2012. Quest does not disclose financial details.
About Quest Software, Inc.
Established in 1987, Quest Software (Nasdaq: QSFT - News) provides simple and innovative IT management solutions that enable more than 100,000 global customers to save time and money across physical and virtual environments. Quest products solve complex IT challenges ranging from database management, data protection, identity and access management, monitoring, user workspace management to Windows management.
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Quest, Quest Software, PacketTrap and the Quest logo are trademarks or registered trademarks of Quest Software. BlueFolder is a registered trademark of BlueFolder, Inc. in the United States and certain other countries. All other trademarks are property of their respective owners.