By Nicholas MukharHow much should MSP’s charge for their services? How should you market and sell your offerings? How are you supposed to map out your SLA’s to best support their client base? For the past 18 months or so, Quest Software’s PacketTrap has been helping MSP’s answer those questions through their Business Acceleration Program. Here’s the update, including perspectives from PacketTrap Director of MSP’s Mike Byrne.
by Joe PanettieriSometimes you need to look beyond the headlines to figure out how a managed services software business truly is performing. A case in point: If you dig into SEC filings, you’ll discover that Quest Software’s 2009 buyout of PacketTrap appears to be exceeding original expectations. And some industry pundits now predict Quest may remain on the managed services software acquisition trail. Here’s why.
By Scott Campbell, CRNQuest Software's PacketTrap group is set to launch on April 15 PacketTrap MSP 6.0, an upgraded version of its remote monitoring, management and service delivery platform for MSPs.
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