In The Media

Rumor has it Dell (NASDAQ: DELL) could be acquired by a private equity firm — with Microsoft kicking in some money along the way. What does that mean for MSPs running Dell’s PacketTrap PSA or RMM software? Neither Dell nor PacketTrap will speculate publicly. But I will. Here’s MSPmentor’s spin on the situation — along with details about the new PacketTrap RMM 6.7 release, which adds support for Dell Device Monitoring, Windows 8 and Windows Server 2012.

Michael Dell is a man on a mission, striving to transform Dell for the new age of converged data centers, cloud computing and mobility. And yes, he is placing a huge bet on Windows 8. During an exclusive interview with The VAR Guy, Dell outlined the path forward for his company – and the opportunities ahead for PartnerDirect channel partners. Yes, Dell has an $8 billion services business. But that’s just 1 percent of the IT services market, Dell asserts, leaving plenty of opportunity for partners to cash in. Here’s how.

So, what’s happening off stage? Hmmm…

By Monica Gleberman
Quest Software is looking to change the way companies communicate through managed services and offer a new remote monitoring and management tool (RMM) called PacketTrap 6.2. The service will allow for deep integration with the company’s new professional services and automation (PSA) platform.

by Scott Bekker
Quest Software, which delved into the managed service provider market a little over two years ago with the acquisition of PacketTrap Networks, is bolstering that MSP portfolio.

By Regina Ciardiello
In keeping with the theme of the many mergers and acquisitions that have already dominated the MSP world so far this year, Quest Software said that it has acquired BlueFolder, Inc., a provider of field and professional service management solutions. As a result of the acquisition, Quest says it will be able to offer the first end-to-end MSP business management solution that will provide robust, RMM functionality paired with a PSA system. The acquisition represents an expansion of the functionality and value of PacketTrap MSP, arming MSPs with a solution that can improve business operations and profitability.

MSPmentor reported earlier today that Quest Software has acquired BlueFolder, which offers a cloud-based IT service management platform. PacketTrap, a Quest business, will apparently rebrand BlueFolder as PacketTrap PSA. But who is BlueFolder in the first place? Here’s the background.

Quest Software has acquired BlueFolder, a cloud-based provider of PSA (professional services automation) software. Quest will integrate BlueFolder with PacketTrap MSP, a remote monitoring and management (RMM) software platform. For managed services providers, this is the latest example of PSA and RMM software coming together under one vendor roof — somewhat similar to the ConnectWise-LabTech Software effort and Kaseya’s potential PSA ambitions. Here’s the analysis.