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1) To further meet channel business needs by streamlining business processes that weigh down MSPs (billing, ticket tracking and technician management), PacketTrap expanded its product portfolio adding PacketTrap PSA, a professional services automation solution. 2) Beyond simply offering a new solution, PacketTrap was also able to tightly integrate PacketTrap RMM and PacketTrap PSA in an effort to deliver and end-to-end business process management system out of the box. Less time MSPs spend implementing products and working through complicated configuration means more time spent service customers. 3) PacketTrap also grew its customer base now selling both PacketTrap RMM and PacketTrap PSA.
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Rumor has it Dell (NASDAQ: DELL) could be acquired by a private equity firm — with Microsoft kicking in some money along the way. What does that mean for MSPs running Dell’s PacketTrap PSA or RMM software? Neither Dell nor PacketTrap will speculate publicly. But I will. Here’s MSPmentor’s spin on the situation — along with details about the new PacketTrap RMM 6.7 release, which adds support for Dell Device Monitoring, Windows 8 and Windows Server 2012.
7. Cisco Fires Back: Juniper Networks earlier this week suggested Cisco Systems will have a difficult time transitioning to Software-Defined Networks (SDN). What was Cisco’s reply? We’ve got it. Details soon on The VAR Guy.
I caught up with Jason Samples from PacketTrap at the ConnectWise IT Nation conference in Orlando.
While hanging out in the PacketTrap booth (IT Nation 2012), the talk turned to an interesting product combination that surprised me. Geoff Parker from PacketTrap tells me that a number of partners came by the booth and mentioned that they use these tools together.
Michael Dell is a man on a mission, striving to transform Dell for the new age of converged data centers, cloud computing and mobility. And yes, he is placing a huge bet on Windows 8. During an exclusive interview with The VAR Guy, Dell outlined the path forward for his company – and the opportunities ahead for PartnerDirect channel partners. Yes, Dell has an $8 billion services business. But that’s just 1 percent of the IT services market, Dell asserts, leaving plenty of opportunity for partners to cash in. Here’s how.
Dell today announced it has completed the acquisition of Quest Software (www.dell.com/quest), an award-winning IT management software provider. Quest offers a broad selection of software solutions that simplify and solve the most common and challenging IT problems for organizations around the globe.
Natan Ovadia, a partner management specialist at Quest Software's Packet Trap division, talks with Channelline CEO Robert Cohen about Packet Trap's offerings -- their flagship product, a remote monitoring tool for MSPs. And PSA product, a new service automation and ticketing tool to track orders and invoices.
Discover how - and why - you should be selling a monthly, ongoing IT monitoring and management service.