Posted on Tue, Sep 20, 2011
Join PacketTrap MSP product experts in discussing the featuresyou should be using and selling in PacketTrap MSP.
Are you utilizing and selling the core features of PacketTrap MSP? In this
Ask The Expert, Director of MSP
Mike Byrne and PacketTrap MSP Territory Manager
Michael Foremanwill show you which features you should be taking advantage of AND how to present them to new and existing customers. They will be covering:
- Structuring your SLAs
- Transitioning break-fix customers to managed services
- Monetizing web-surf and traffic analysis, antivirus, NOC services, compliance, and more
- The PacketTrap MSP Acceleration process
Posted on Tue, Aug 16, 2011
Click here to watch the James Riley recording.
As Founder and CEO of JNR Networks, James Riley has been helping businesses make IT an integral part of their operations for 17 years. He establishes IT infrastructures that improve productivity and support business growth. In this Ask The Expert session James will be discussing his transition from Senior Network Engineer to Consultant to Owner of his own IT services firm and offering advice to new and aspiring Managed Service Providers.
James Riley
James Riley has been working as an IT consultant since high school where he quickly realized that people had valid uses for technology but didn't know how to make it work for them. While James started working in desktop support roles, his aptitude for computers quickly moved him into senior engineering positions. In these positions, both as an employee of businesses and as a consultant, James gained unique insight into how businesses run and what kind of role technology can play in their operation. James works to apply this skill set in supporting clients and helping them map out how they plan to utilize technology as their business grows.
Posted on Tue, Jul 19, 2011
Click here to watch the Robert Sampson recording.
In this series VB Scripting master, Robert Sampson, fields questions about how to get the most of PacketTrap's scripting technology.
Robert Sampson
Robert Sampson has been working in the I.T. industry since he was 18, and likes to automate as many administrative tasks as he can, primarily using VB Script. He has been scripting for many years, continually building his expertise through experience, and his volunteer role at the Experts Exchange technology website.
Posted on Wed, Jun 29, 2011
Click here to watch the Stuart Selbst and Mike Burn recording.
Stuart Selbst & Mike Byrne
In this series, Mike and Stuart will answer questions regarding pricing, marketing, and selling managed services. The presenters have 10+ years of experience in the managed services industry and have helped countless IT service providers evolve their businesses.
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Stuart Selbst
After starting, building and selling his own MSP firm, Stuart Selbst founded and started Stuart Selbst Consulting, a consulting firm which offers executive level business coaching for MSPs and VARs.
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Mike Byrne
Mike Byrne has spent over 6 years & countless hours providing MSP specific consulting services to VAR's & MSP's from all over the globe. Specializing in working with MSP's who are committed in becoming successful MSP's.
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