packetTrap PSA service software includes robust customization capabilities that make it easy to tailor it to fit your service business. Our customers include companies from many different service industries and customizability is the magic that makes it possible to have a solution that works for so many service providers.
Permissions/Access Control
We recognize that controlling who gets to see your sensitive business data is important to you. packetTrap PSA includes robust permissions and access-controls that allow you to control what data your employees and staff can see and modify. Multiple user roles enable you to customize different permission levels for your whole team. You can also control what information your customers can see via the branded customer portal.
Custom Fields
With support for unlimited custom fields, you can easily keep track of ALL of the data you need for each customer, job, asset, or equipment item. Custom fields are searchable too, so add as many as you want and start tracking ALL your data with our FREE service management software.
Vocabulary
Service Requests, Work Orders, Jobs, Tickets, blah, blah, blah. Use the terms YOU like, we don't care.