The Packet Scoop

Few products can address all network management needs so most IT infrastructures are managed by dozens of disparate point products. What this means for IT departments is a patched-together network that has too many parts to manage, little-to-no integration and support calls to different help desks. And while every network management vendor says its solution [...]

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SMS alerts and email notifications are essential to any network monitoring system. But getting the alerts is only half the solution. That is, getting an SMS alert that your email server is down is worthless unless you can log in from your phone and solve the problem. Why wait until you get home to make [...]

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We are pleased and excited that we are on schedule for the release of Perspective™, our comprehensive and affordable network management solution. We released the solution into Phase 1 of our Early Access Program (EAP) recently, and we expect to start Phase II users soon, with a General Availability release date o early September.
The feedback [...]

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We recently completed a survey of over 800 network engineers and other IT professionals who perform network management duties inside companies with more than 100 employees. An astonishing number, 49%, of respondents answered that they did not have a comprehensive network management system in place. Over 50% of the 49% said they use a combination [...]

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Network management systems are not much different than cell phones, digital cameras, and video cameras. Many of these devices are overkill on features that only a very small fraction of buyers use. When was the last time you used all those advanced features on your digital camera?
Network management is no different. Needlelessly complex, hard to [...]

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We are please and proud that over 30,000 users are seeing value in our pt360 Diagnostic Tool Suite. You may have seen the release this morning that we have registered over 1 million runs of our network management suite. For a product that was released less than six months ago, we are happy that we’re on the [...]

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It’s absolutely shocking to me that the number one complaint we hear from customers about software vendors is support. In a vacuum, you would think customers would complain about new features, bugs, and pricing models more often than support, but it seems that software companies continue to miss the mark.
When we started PacketTrap several years [...]

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PacketTrap Perspective™ is a comprehensive and affordable network management and application monitoring solution for single and multi-site networks. It solves the problems associated with bandwidth, appliation, database, and network performance, and general connectivity and allows you to take back control of your network. We are seeking beta users (see below). Perspective:

Monitors and analyzes real-time network performance [...]

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Interesting post this morning by Rick Vanover in Tech Republic. Managing virtual machines is only going to become more complex as new and interesting ways to implement and exploit the technology are discovered. One area where network management software needs to do a better job is in managing virtualized environments.
When thinking through a virtualization implementation [...]

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Perspective is coming August 1st, in less than 60 days! The product is in QA and our team is excited for its upcoming launch. We also continue to receive great feedback on the product from customers, partners, and generalists interested in the network management space.
If you don’t know, Perspective is a software based network troubleshooting [...]

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