packetTrap Blog

Gained Time and Proactivity through Remote Network Monitoring and Business Automation

In a recent blog post, we discussed how MSPs can eliminate business issues associated with the Break-Fix model by transitioning to an ongoing service model. Now we’ll discuss how remote network monitoring solutions, combined with professional service automation software, enables MSPs to automate manual tasks to work toward significantly fostering business growth and a trust with clients.

With a remote network monitoring solution in place, MSPs can have alerts, set up to monitoring client network devices, that enable MSPs to flag issues before clients even realize the issue exists. This efficient, proactive monitoring, in combination with other automation platforms, enables business processes to be managed online, in real-time, and from any device, including smart phones.

Let’s look at some automation functions and associated benefits.

Equipment Tracking –When MSPs perform a service request, they can link a device to the request and build an ongoing history. This gives the MSP insight into devices that cause the most issues, and saves even more time after an issue is caught through remote network monitoring.

Benefits:

• Create an upsell opportunity by flagging troublesome devices and legacy equipment due for upgrade or replace
• Be more proactive by advising clients on cost effective solutions
• Improve technicians productivity by arming them with more detailed information about equipment

Technician Alerting Capability – Supports real-time schedule changes. 

Benefits:

• Better inform technicians of changes, making service calls more efficient
• Maintain constant contact with technicians

Reporting - Shows a customer what the technician has been doing for them. Reporting is critical to avoid becoming a commodity for clients. MSPs now have the data at their fingertips to demonstrate value delivered to the customer.

Benefits:

• Have informed conversation  with customer about monthly service bill
• Utilize tangible data to discuss contract negotiation

Through remote network monitoring and business process automation, MSPs have an opportunity to spend less time managing the business and more time doing business. By automating processes, business owners can spend more time building customer relationships and implanting marketing campaigns. During the evaluation process, keep in mind that a PSA platform will serve different purposes for different users. Look for a platform that fosters business growth enables each user to get their jobs done efficiently.

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