User Spotlight: Boost Revenue and Improve Customer Service with Remote Network Monitoring
Posted on Wed, Jun 06, 2012
PacketTrap MSP customer Wade Kirkham, president of Axios IT, has been using PacketTrap MSP for remote network monitoring. The solution gives him full visibility into his clients’ IT environments by monitoring various devices and connectivity, and the ability to manage a company’s IT infrastructure from a central remote location. As an independent managed service provider, Kirkham has built ongoing relationships with clients to implement a predictable pricing structure that incorporates various network services. This ongoing revenue stream is critical to his company’s success and enables better customer service.
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With PacketTrap MSP for remote network monitoring, Kirkham is the first to know about bandwidth clogs, server and device failures and connectivity issues. Kirkham has become his clients’ trusted advisor and a “go to” IT consultant since he can:
- Identify clients of issues, most time before end users are impacted
- Deliver real-time support to eliminate downtime
- Perform routine network maintenance from an offsite location, optimizing network performance
- Streamline common business processes to better engage with clients and improve revenue cycle management, made possible through PacketTrap MSPs integration with professional service automation software
Want to learn more about how Axios IT used PacketTrap MSP remote network monitoring software to improve profit and customer service? View a full case study here.
For more information on the IT services that Axios IT delivers, visit the Axios IT blog.