It’s a safe bet that MSPs, whether they are mom-and-pop businesses or a burgeoning SMB, would like to find ways to increase billings this year. In our experience, one of the obstacles to increasing revenues is a dependence on the break-fix model. In the break-fix model, you wait for something to go wrong, go out to the customer to fix it, and then, send out an invoice. This may be doing both the MSP and the client a disservice. First, revenues fluctuate and are not predictable, thus creating cash flow problems. Second, the cause of that fluctuating revenue, maybe a customers’ network going on down, causes lots of stress as well as lost productivity for your client.