Live Technical Support

Call 415.348.0700 or toll-free at 866.697.8360 to speak with a technical support representative.

Online Support Resources

Visit these links to find self-service resources for installation and configuration of PacketTrap MSP and pt360 Tool Suite.

• Support Forums
  
• Knowledgebase
  
• Frequently Asked Questions
  
• PacketTrap MSP Release Notes
  
• pt360 Tool Suite Release Notes
  

Documentation and Training

A variety of documents are available to help you evaluate and get the most out of your PacketTrap products.

PacketTrap MSP

	PacketTrap MSP Data Sheet
	PacketTrap MSP Administrator Guide
	PacketTrap MSP Help in HTML Format
	PacketTrap MSP Quick Start (Studio download instructions, Dashboard Quick Start, SNMP Instructions, etc.)
	PacketTrap MSP Instructional Videos
	PacketTrap MSP ExpertAssist User Guide
	PacketTrap MSP ConnectWise User Integration Guide
	PacketTrap MSP TigerPaw User Integration Guide
	PacketTrap MSP Autotask User Integration Guide
	PacketTrap MSP System Requirements
	PacketTrap MSP Release Notes

PacketTrap IT (Perspective)

	PacketTrap IT Datasheet
	PacketTrap IT User Guide
	PacketTrap IT System Requirements
	PacketTrap IT Release Notes
	PacketTrap IT Quick Start (Studio download instructions, Dashboard Quick Start, SNMP Instructions, etc.)

pt360 Tool Suite

	pt360 Tool Suite Product Overview
	pt360 Tool Suite Quick Start Guide (Setup Dashboard, Configure SNMP, etc.)
	pt360 Tool Suite User Guide
	pt360 Tool Suite Release Notes